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Frequently Asked Questions
How quickly does Darlae respond to support requests?
Darlae typically responds to customer support inquiries within 24 to 48 business hours. Response times may vary during weekends, holidays, or high-volume periods.
What should I do if I cannot access my Canva template?
If you experience issues accessing your Canva template, please contact Darlae with your order details and email address. We will help resolve access or download issues as quickly as possible.
Can Darlae help with Canva editing questions?
Yes. Darlae provides basic guidance for accessing and editing Canva templates. However, customers are expected to have basic Canva knowledge before purchasing editable digital products.
Does Darlae sell physical photobooks?
No. Darlae currently sells digital download products only, including editable Canva photobook templates, digital albums, and customizable memory book designs. No physical products are shipped.
How can I contact Darlae for support?
Customers can contact Darlae through the contact form on this page for support, product questions, access issues, collaborations, or general inquiries regarding our digital Canva templates and photobook products.
