Privacy Policy
Welcome to Darlae. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
Who We Are
Darlae is a digital ecommerce brand offering editable Canva templates and premium digital photobook products for personal use.
Website: Darlae
For privacy-related questions, you may contact us through our website contact form or support email.
What Personal Data We Collect and Why We Collect It
When you visit or purchase from our website, we may collect certain information including:
- Name
- Email address
- Billing information
- Purchase details
- IP address
- Browser and device information
- Website usage data
- Cookies and analytics data
We collect this information to:
- Process and deliver digital products
- Provide customer support
- Improve website performance and user experience
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Send order updates or important service emails
We do not intentionally collect sensitive personal data.
Digital Products
Darlae sells digital download products only. No physical items are shipped.
After purchase, customers may receive:
- Instant digital access
- Download links
- PDF instructions or guides
- Canva template access links
Comments
If visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent data to help spam detection.
Media
If users upload images or media to the website, uploaded files may become publicly accessible depending on the platform settings. Users should avoid uploading media containing embedded location data (EXIF GPS).
Contact Forms
When you contact us through forms on the website, we may collect:
- Name
- Email address
- Message content
We retain contact form submissions for customer service purposes only and do not use them for unsolicited marketing.
Cookies
Our website may use cookies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and performance
- Enable secure checkout and login functions
Third-party services such as analytics providers, payment gateways, and embedded content may also use cookies.
You can disable cookies through your browser settings.
Analytics
We may use analytics tools such as Google Analytics or similar services to understand how visitors use our website.
Analytics data may include:
- Pages visited
- Time spent on the website
- Device information
- Geographic region
- Referral sources
This information helps improve our products and website experience.
You can opt out of analytics tracking through browser settings or browser extensions.
Payments
Payments on Darlae may be processed securely through third-party payment providers such as:
We do not store full payment card details on our servers.
Please review the privacy policies of these providers for more information about how they handle your data.
Who We Share Your Data With
We may share limited data with trusted third-party providers necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Analytics providers
- Email delivery services
- Spam protection services
We only share information necessary for these services to function properly.
How Long We Retain Your Data
We may retain:
- Order and transaction records for accounting and legal purposes
- Customer service communications for support purposes
- Analytics data for website performance analysis
Retention periods may vary depending on legal, operational, or security requirements.
What Rights You Have Over Your Data
Depending on your location, you may have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request a copy of your stored data
To make a request, contact us through our website.
Where Your Data Is Sent
Your information may be processed or stored outside your country, including on servers operated by third-party service providers.
We work with providers that implement reasonable security and privacy protections.
How We Protect Your Data
We use reasonable security measures to protect your information, including:
- SSL encryption
- Secure payment processing
- Password-protected systems
- Trusted hosting providers
- Security plugins and monitoring tools
However, no online platform can guarantee absolute security.
Data Breach Procedures
If a data breach occurs, we may:
- Investigate the issue promptly
- Secure affected systems
- Notify affected users when legally required
- Work with relevant providers to resolve vulnerabilities
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
Automated Decision Making
We do not use automated decision-making or profiling systems that produce legal or significant effects on users.
Children’s Privacy
Our website and products are not directed toward children under the age required by applicable laws. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Information
For questions about this Privacy Policy or your data, please contact us through:
Privacy Policy FAQs
What information does Darlae collect?
Darlae may collect personal information such as your name, email address, billing details, purchase information, IP address, browser data, and website usage analytics when you visit or make a purchase on our website.
How does Darlae use my personal data?
We use customer information to process orders, deliver digital Canva templates, improve website performance, provide customer support, prevent fraud, and communicate important purchase or account updates.
Does Darlae share customer information with third parties?
Darlae only shares limited information with trusted third-party providers such as payment processors, hosting services, analytics providers, and email delivery platforms necessary to operate the website securely and efficiently.
Are payments on Darlae secure?
Yes. Payments are processed securely through trusted third-party providers such as PayPal and Stripe. Darlae does not store full payment card information on its servers.
Can I request deletion of my personal data?
Yes. Depending on your location and applicable privacy laws, you may request access, correction, or deletion of your personal data by contacting Darlae through the website contact page.
